Name the event
Include the city, event title, or date so the team can identify the correct venue and session.
Plan the visit that works for you
We want event information and online journeys to be easier to understand and use. Venue facilities vary, so this page helps you ask the right questions before booking.
What good access information looks like
Specific, early, and confirmed
The most useful conversation starts with a named event and a clear question. That allows the team to check the selected venue rather than make a general promise.
Describe the information you need
Ask about the route, facility, timing, support, or communication detail that will help you decide and prepare.
Wait for venue confirmation
Arrangements and facilities differ. Treat a direct response for your selected event as the reliable answer.
Optional email builder
Prepare an access question
Choose what you need information about. This creates an email draft; it does not book or guarantee an adjustment.Before and during a visit
A simple access plan
Before booking
Review the individual event page. If a required facility is not stated, contact the team with the event name and your question.
Before travelling
Re-check event and venue information for changes. Keep any confirmed access details with your ticket or travel notes.
At the venue
If something differs from the information you received, speak with event staff so they can understand the barrier and check the available options.
After the event
Share specific feedback about the information, website, or on-site experience. It helps identify what needs to be clearer next time.
Website accessibility statement
Tell us when information gets in the way
Collector's Paradise works toward clear page structure, keyboard-operable controls, readable contrast, responsive text, descriptive image alternatives, and support for reduced-motion preferences.
If you cannot access content, complete an important task, or understand event information, email hello@collectorsparadise.au. Include the page address, what you were trying to do, what happened, and any assistive technology or browser details you are comfortable sharing.
We use that context to investigate the barrier and provide the relevant information in another practical format where possible.
Have an event access question?
Tell us about a venue requirement or an online barrier.